1. Cancellation Timelines

• Pending / Unpaid Orders: Can be cancelled instantly from your account order page.
• Confirmed Orders: Can be cancelled as long as the order status is still marked as Confirmed and has not been packed or dispatched.
• Shipped Orders: Once an order is handed over to our courier partner (Packed or Shipped), it cannot be cancelled. You may request a return upon delivery under our Return Policy.

2. How to Cancel Your Order

1. Log into your account and navigate to My Orders.
2. Select the order you wish to cancel to open the order details.
3. Click the Cancel Order button and confirm your cancellation.
4. You will receive an instant confirmation on screen and an updated order status.

3. Cancellation Refunds

• Prepaid Orders (UPI, Netbanking, Cards): For eligible prepaid cancellations, an automated refund is initiated immediately to your original payment method. Refunds reflect within 3–7 business days depending on your bank.
• Failed / Abandoned Checkout: If payment was not completed, no amount was charged, and reserved items are automatically released.

4. Need Assistance?

If you have any questions or require urgent cancellation assistance, please contact our support team via Contact Us or message us on WhatsApp.