Information we collect
When you create an account, place an order or contact us, we collect your name, email address, phone number, shipping/billing addresses, order history and any information you voluntarily provide in messages.
We also collect certain technical data automatically — including your IP address, browser type and page views — to maintain and improve our website. We use session cookies for authentication and cart persistence. No third-party tracking cookies are used for advertising.
How we use your information
- To process and fulfil your orders, including payment processing and shipping
- To communicate order updates, delivery status and customer support replies
- To personalise your browsing experience and show you relevant products
- To detect and prevent fraud and abuse of our platform
- To comply with legal obligations
Information sharing
We share your information only with payment processors (Razorpay), shipping partners and technology providers that help us operate. We do not sell your data to advertisers or data brokers. Information may be disclosed if required by Indian law.
Data security
We use industry-standard encryption and secure infrastructure. Payment card data is handled exclusively by Razorpay — we never store card numbers on our servers.
Your rights
You can view, update or delete your account information at any time from your account settings. For any data-related requests, email us at hello@ayli.in.